PLAYER SUPPORT CASE FILE

Match the Payment Receipt to the Cashier Entry

The useful evidence is the common reference between the provider receipt and the casino ledger. A screenshot of the balance alone cannot identify the transfer.

Open the Kangaroo88 Cashier RouteCheck the Current Play Offer
  1. 01

    Stop duplicate deposits

    Wait until the first transfer is located, reversed or rejected before retrying the same payment.

  2. 02

    Capture the provider record

    Save amount, currency, exact time, status and transaction reference.

  3. 03

    Read the cashier state

    Look for pending, credited, declined or reversed entries under the matching amount.

  4. 04

    Build the reconciliation request

    Send both references and the expected balance change through the secure support channel.

Other Kangaroo88 resolutions

Play Only After the Credit Appears