Stop duplicate deposits
Wait until the first transfer is located, reversed or rejected before retrying the same payment.
PLAYER SUPPORT CASE FILE
The useful evidence is the common reference between the provider receipt and the casino ledger. A screenshot of the balance alone cannot identify the transfer.
Open the Kangaroo88 Cashier RouteCheck the Current Play OfferWait until the first transfer is located, reversed or rejected before retrying the same payment.
Save amount, currency, exact time, status and transaction reference.
Look for pending, credited, declined or reversed entries under the matching amount.
Send both references and the expected balance change through the secure support channel.