Stop replaying the title
Avoid creating more round records until the disputed event is identified.
- 01
- 02
Capture the round identity
Record game, provider, stake, timestamp and round ID from history or the help screen.
- 03
Reconcile the ledger
Match the stake with a win, refund, void or other settlement entry.
- 04
Request the server record
If screen and ledger disagree, ask support for the recorded provider result under the same round ID.